Observing Retail through the eyes of Anne Delmas

«You have to make tactical decisions and think about sustainability in the medium term»- assures Anne Delmas CEO at VisionLab

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We share with you some of the most emblematic sentences of the interview:

– «The % of the population that needs glasses is very high, our customers are very diversified and with very different expectations.»

-«You have to offer what the customer expects from you, we cannot focus only on giving only fashion or only visual health, you have to find a balance. Have a value proposition that corresponds to the majority of the clientele.»

– «There is no single definition of a store of the future, stores have and must evolve in a continuous way»
«Business and sustainability have to go hand in hand. Some examples of our initiatives:
Plastic-neutral contact lenses, we have a partnership with our supplier who collect plastic in nature and reuse it.
Products using acetates to make chemical-based glasses, switching to biodegradable acetates and reducing the negative impact on the environment.
Reduce the use of paper, paper bags with cost to the customer, but we donate the proceeds to the Aladina Foundation.
Consume less energy.»

– «I try to have a very fluid, direct and close communication with the teams, with positive leadership, I am at the service of the team helping and supporting where I can»

– «These are uncertain times and we have no idea what is going to happen, but you have to enjoy life, enjoy the contacts with customers and with the team»